This Android device was unable to access Medscape Content.

This is likely the result of Ad-Blocking software that is (or was) installed on your device. Please follow the instructions below to use Medscape in conjunction with Ad-Blocking software:

  1. Using Medscape with AdAway
  2. Using Medscape with AdFree
  3. Help! I've uninstalled my Ad-Blocking Software but still cannot access Medscape.
  1. Using Medscape with AdAway

    1. Good news: Ad Away has a “whitelist” feature that will allow you to use Medscape without disabling your ad-blocker!
    2. To configure a network exception for Medscape, first open Ad Away’s whitelist feature by tapping Your Lists >> Whitelist
    3. Tap the + icon to add a new exception.
    4. Type *.medscape.com
    5. Save the exception.
    6. Re-apply Ad Away by clicking the “Download files and apply ad blocking” button.
    7. Re-open Medscape and hit Retry.
    8. If you have problems, please contact our support team anytime by email at MedscapeMobileSupport@webmd.net

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  2. Using Medscape with AdFree

    1. Unlike Ad Away, Ad Free does not have a “whitelist” feature, so you’ll need to temporarily disable Ad Free each time Medscape checks for content updates. To do so, please perform the following steps:
    2. Open the Ad Free app.
    3. Click ‘Revert’, and Ad Free’s ad-blocking functionality will be temporarily disabled.
    4. Switch back to Medscape and let the application check for content updates.
    5. If you decide to accept an available content update, wait for Medscape to download and install the update.
    6. When the content update is complete, you can switch back to Ad Free and resume blocking ads.
    7. Consider switching to Ad Away or other Ad-Blocking Software that provides “whitelist” functionality.
    8. If you have problems, please contact our support team anytime by email at MedscapeMobileSupport@webmd.net

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  3. Help! I've uninstalled my Ad-Blocking Software but still cannot access Medscape.

    1. This commonly occurs because the effects of most Ad-Blocking Systems persist even if you uninstall the Ad-Blocker app itself. In order to reverse these effects, please perform the following steps:
    2. Re-download / Re-install the Ad-Blocking software. (Yes, this is necessary)
    3. Once installed, open the Ad-Blocking app and tap its “Revert” button.
    4. The effects of the Ad-Blocking Software are now reversed – you should be able to use Medscape and if desired, uninstall the Ad-Blocking App.
    5. If you have problems, please contact our support team anytime by email at MedscapeMobileSupport@webmd.net

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